Return and Refund Policy
Last Updated: 07/2025
At KDP Master Inc, we strive to provide the highest quality digital publishing, marketing, and AI automation services. Because our products are digital and services are often custom-tailored to your publishing or business goals, we maintain the following return and refund policy:
Digital Products and Downloads
All digital goods, including eBooks, templates, checklists, and online toolkits, are non-refundable once accessed or downloaded. If you experience technical issues accessing your product, please contact us and we’ll ensure you receive the correct file or access.
Publishing, Marketing, and Custom Services
We provide detailed service descriptions and consultations prior to beginning work. Due to the customized nature of our services, including but not limited to:
- Book formatting & cover design
- Amazon KDP publishing setup
- Marketing campaigns & lead generation
- Website/SEO/CRM setup
- AI chatbot configuration
…we do not offer refunds once the service has commenced or been delivered.
However, we are committed to client satisfaction. If you are not satisfied with the outcome, we encourage you to contact our support team to discuss adjustments or solutions.
Refunds for Canceled Orders
Refunds may be considered for services not yet started or for orders canceled within 24 hours of purchase, provided that work has not begun. To request a cancellation, please email us at info@lucenhub.com with your order details.
Contact Information
If you have any questions about our return policy or need support, please contact us at:
KDP Master Inc
Email: info@lucenhub.com
Phone: +4620969986 (WhatsApp Business)
Location: 901 NW 8th Ave Suite b8 #1128, Gainesville, FL 32601, USA